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Help us grow by sharing your thoughts with us.
On your last visit who was your stylist?
Rich
Grayling
Katy
Sarah
Christopher
Lana
Ron
Hillary
Camille
Kathleen
when was your last visit
How were you greeted entering the salon
Immediately
shortly after entering
a long time after entering
I wasn't greeted
Was your stylist friendly
Very friendly
Somewhat friendly
Not friendly
Was your stylist professional
Very professional
Somewhat professional
Not professional
Were you educated on the products used on you, and how to duplicate your hair at home
Very educated
Somewhat educated
Not educated at all
Was your stylist easy to communicate with
Yes
No
Were you offered an eyebrow wax
Yes
No
Were you offered a conditioning treatment
Yes
No
Were you offered the chance to pre-book your next appointment
Yes
No
Did you have to wait for your stylist beyond the "start time" of your appointment
No
Yes 1-5 min.
Yes 5-10 min.
Yes 10-15 min.
Yes more than 15 min.
Was you wait time acceptable to you.
Yes
No
What is an appropriate amount of time to wait at a hair salon
Will you be returning to Orbit
YES
NO
Would you recommend Orbit to friends and family
YES
NO
What was the best part of your last visit
What could have been better about your last visit
Did you find value in your service dollars spent at Orbit.
Yes
No
Somewhat
Where could we add value to your visit
On a scale of 1-10 (with 10 being the best)
How would you rate the cleanliness of the salon
1
2
3
4
5
6
7
8
9
10
How would you rate the atmosphere of Orbit
1
2
3
4
5
6
7
8
9
10
How enjoyable was your experience
1
2
3
4
5
6
7
8
9
10
How pleased are you with your new hairstyle
1
2
3
4
5
6
7
8
9
10
If you took home products, how happy are you with their performance
1
2
3
4
5
6
7
8
9
10
did not take home products
How could Orbit have made your visit a perfect 10
Please leave any additional comments. Your constructive criticism is what enables us to grow as a team, and help us to better your next visit.
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