Policies

 

Cancellation / Reschedule

A credit card must be placed on file to set up an appointment. 

Please call 48 hours in advance to cancel or reschedule your appointment. Your stylist depends on each and every appointment for their livelihood therefore your card on file will be charged for any appointment missed, cancelled, or changed for any reason, with less than a 48 hour notice.

More than 48 hour notice — no charge
Less than 48 hour notice — 50%
Same day/ No Show – full price

Any reason is to include; called into work, sick pet, child care issue, car problem, and even zombie apocalypse. In Maine It snows half of the year, so we do stay open when it snows in small amounts.

 

Children

Children are welcomed by appointment only. Children without an appointment must be supervised by an adult who is not receiving service. For their safety, small children are prohibited from any room where chemical services are provided and we strongly advise against bringing an infant into any salon.

Children 10 and under receive a 25% off discount on full priced services.

 

Service Guarantee

All services are non-refundable. 

We offer a 2 week guarantee on all services and if you would like an adjustment, it is free! Chemical services are only guaranteed when you take home shampoo and conditioner at time of services.

Orbit take home products are guaranteed for 60 days. If you are not fully satisfied we are happy to exchange your product.