Policies
Cancellation / Reschedule
A credit card must be placed on file to set up an appointment.
Please call 48 hours ahead to cancel or change your appointment. Your stylist relies on each appointment for their income, so your card will be charged if you miss, cancel, or change your appointment with less than 48 hours' notice.
More than 48 hour notice — no charge
Less than 48 hour notice — 50%
Less than 24 hour notice – full price
Any reason is to include; called into work, sick pet, child care issue, car problem, to include zombie apocalypse.
In Maine, it snows for half the year, so we stay open during light snow. Cancellation policies are only waived if there is a parking ban or schools are closed. Please book same-day appointments in winter if you cannot drive in light snow.
Children
Children are allowed in service areas only with their own appointments.
Children must be with an adult who isn’t receiving services and can only stay in the waiting room. Salons aren't safe for infants due to aerosol products, which can be harmful. Guests with infants will not be allowed and will be subject to our same-day cancellation policy.
Service Guarantee
All services are final. We provide a 2-week guarantee on all services, and adjustments are free. Chemical services are guaranteed only if you purchase our shampoo and conditioner. Orbit take-home products are guaranteed for 30 days, and we will gladly exchange any product if you are not completely satisfied.
Privacy Policy
1. Orbit is committed to respecting your privacy.
This Privacy Policy outlines how we collect, use, and protect your personal information
in relation to our text message campaigns. By participating in our text message
campaigns, you agree to the terms outlined in this Privacy Policy.
2. Information We Collect
When you sign up for our text message campaigns, we may collect certain personal
information from you, including:
Your phone number
Your name (if provided)
Any responses you provide to our messages
3. How We Use Your Information
We use the information we collect to:
Send you updates, promotions, and other relevant information
Respond to your inquiries or requests
Improve our marketing and customer service efforts
4. Sharing Your Information
We will not share, sell, or rent your personal information to any third party unless
required by law or with your explicit consent.
5. Data Security
We take reasonable steps to ensure the security of your personal information. However,
please note that no method of transmission over the internet, or method of electronic
storage, is 100% secure.
6. Your Privacy Rights and Choices
You have the right to opt out of receiving text messages from us at any time. To stop
receiving text messages, you can:
Reply with the word "STOP" to any text message you receive from us.
Contact our customer service team at [contact information] for assistance.
Once we receive your opt-out request, we will process it promptly, and you will
no longer receive messages from us unless you choose to opt-in again in the
future.
7. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices
or for other operational, legal, or regulatory reasons. We will notify you of any
significant changes by sending a notice to the primary phone number you provided or by
posting a notice on our website.